About the role
At Heidi AI, the Applied AI Lead operates within the customer success and account management team, focusing on deploying AI solutions in healthcare settings. The role involves managing complex client relationships, leading discovery sessions, and coordinating technical and clinical teams to implement AI-driven healthcare tools. The person will work closely with clinical engineers and stakeholders to ensure solutions meet operational needs and deliver measurable clinical value.
Daily responsibilities include identifying growth opportunities, solving deployment challenges, and guiding clients through the adoption process. The ideal candidate has extensive experience in customer-facing roles, deep product knowledge, and the ability to develop strategic business cases. This position is based in Toronto and involves hybrid work, combining remote and onsite engagement.
Candidates should have over five years of experience in consultative deployment or account management, with proven success in complex projects. Strong analytical skills, process improvement capabilities, and mentorship qualities are essential. The role requires confidence in decision-making, stakeholder communication, and managing dependencies across teams, with a focus on healthcare AI solutions.