About the role
At ElevenLabs, a leading AI research and product company known for its human-like AI voice models and platforms like ElevenAgents and ElevenCreative, the Adoption Strategist role is a new position within the Revenue and Customer Adoption team. The company emphasizes rapid innovation, AI-first approaches, and a global, impact-driven culture. This role supports corporate and mid-market customers by designing scalable programs that drive product adoption and expansion across ElevenLabs' AI audio platforms.
The Adoption Strategist will create and manage onboarding tracks, lifecycle campaigns, workshops, and playbooks to accelerate customer time-to-value and deepen engagement with ElevenLabs' products. They will develop deep product expertise, audit customer setups to identify adoption gaps, and collaborate with cross-functional teams including Account Management, Customer Experience, and Product Marketing. The role requires strong analytical skills to track adoption metrics and build data-driven strategies, alongside the ability to automate workflows using AI tools.
Candidates should have over six years of experience in adoption or enablement roles at AI-native or technical companies, with familiarity in voice AI, TTS, or conversational AI products. The position is fully remote with opportunities to work from Singapore, Brazil, Argentina, or other locations. ElevenLabs offers a dynamic environment focused on growth, learning, and global collaboration, encouraging adaptability as the role evolves to meet business needs.