About the role
At ElevenLabs, a pioneering AI research and product company known for its human-like AI voice models and expansive platforms including ElevenAgents, ElevenCreative, and ElevenAPI, the Account Manager role is integral to the Revenue team focused on the UK and Ireland markets. The company emphasizes rapid innovation, AI-first approaches, and a global, impact-driven culture, supporting professional growth and collaboration through various stipends and annual team events.
The Account Manager will manage a defined book of business, driving revenue retention and growth by overseeing onboarding, enablement, and expansion across ElevenLabs' AI voice and creative platforms. This role requires close collaboration with Sales, Engineering, and Customer Success teams to translate technical achievements into commercial success, ensuring customers effectively deploy and benefit from ElevenLabs' solutions in real-world applications.
Candidates should have over five years of experience in Customer Success or Account Management within complex B2B SaaS or AI/ML environments, particularly in the UK and Ireland. They must demonstrate a builder mindset, technical proficiency with API integrations and AI agents, and strong cross-functional communication skills. The position is remote-first, allowing work from anywhere in the UK or Ireland, and demands self-motivation and the ability to navigate ambiguity in a fast-paced setting.