About the role
At ElevenLabs, the account management team is integral to maintaining and expanding relationships with a diverse portfolio of corporate clients. The role involves working closely with builders, founders, and product teams to ensure they derive maximum value from AI voice and audio products. Daily tasks include advising on voice customization, conversation design, and technical integrations, all while fostering growth and renewal opportunities across a broad customer base.
Candidates should have at least two years of experience in SaaS or AI/ML customer success roles, with a proven ability to manage high-volume accounts and drive revenue expansion. Familiarity with API integrations, data analysis, and technical conversations with developers is essential. The position offers a remote work environment, emphasizing scalable systems and strategic account growth.
This full-time, freelance role is suited for professionals who excel in a fast-paced, innovative setting. The company values impact over titles, encouraging team members to contribute across functions. The role provides opportunities to influence the trajectory of AI technology, with a focus on customer success, product expansion, and long-term relationship building, all from a remote location.