About the role
At Fonio, a prominent provider of AI-driven phone solutions for small and medium-sized businesses, the team is dedicated to broadening their reach across international markets. The company has seen remarkable growth, multiplying its revenue within a year, and now supports a large customer base. The role is part of the Customer Success team, focusing on fostering strong client relationships and ensuring users derive maximum value from the platform through ongoing support and engagement.
The person in this position will oversee a group of clients within the Spanish-speaking community, assisting them with initial setup, resolving technical issues, and enhancing their use of AI tools. Daily activities include conducting calls, analyzing usage patterns, and identifying opportunities for additional value. The role requires working independently with CRM systems and following established procedures, while also encouraging personal initiatives to improve customer experience.
Ideal candidates will have several years of experience in roles that involve direct client interaction within SaaS or B2B environments, with a good understanding of APIs and troubleshooting technical problems. Fluency in Spanish and proficiency in English are essential. The position is based onsite in either Barcelona or Vienna, with a short-term relocation to Vienna. Compensation includes a competitive salary, equity participation, and necessary equipment, all within a fast-moving, innovative company environment.