Customer Success Manager - Polish Market

At Fonio, a rapidly growing AI phone agent provider for SMBs, the Customer Success team plays a vital role in ensuring client satisfaction and retention. The company has expanded significantly and now seeks a dedicated Customer Success Manager for the Polish market, based in Warsaw or Vienna. This role involves building strong relationships with customers, understanding their needs, and helping them maximize the value of Fonio's products through regular engagement and support.

The Customer Success Manager will manage a portfolio of Polish SMB clients, conducting calls and meetings to foster trust and identify opportunities for growth. They will assist with setup, troubleshoot issues using technical skills, and coordinate with developers for complex configurations. The role requires a proactive approach to prevent churn and enhance customer experience, working independently within a CRM system to track activities and outcomes.

Candidates should have 2-5 years of experience in customer success or a similar technical client-facing role, with a good understanding of APIs and troubleshooting. Familiarity with tools like n8n, make.com, or codex is preferred, along with strong Polish and English language skills. The position offers ownership of customer relationships, a results-driven environment, and the chance to contribute to Fonio's expansion in Poland, with onsite work in a collaborative, transparent team.