Technical Customer Success Manager, Mid-Market

Hyperbound is a company focused on building AI tools to assist sales teams, offering a Revenue Activation Platform that connects sales activities with next steps. The team has gained recognition from major clients and has experienced rapid growth, including a recent Series A funding round. The company is based in San Francisco and emphasizes a fast-paced environment with a focus on innovative sales AI solutions.

The role of a Technical Customer Success Manager involves managing a portfolio of mid-market clients, ensuring successful onboarding, adoption, and ongoing support of Hyperbound's platform. The person will handle technical troubleshooting, build strong relationships with key stakeholders, and guide customers through implementation and usage. They will also gather customer feedback to inform product development and monitor account health to prevent renewal risks.

Candidates should have technical skills such as debugging and working with logs, along with a good understanding of sales processes and team dynamics. The role requires ownership of customer accounts, proactive problem-solving, and clear communication with both customers and engineering teams. The position is full-time, onsite in San Francisco, and involves working independently with around 40 accounts, focusing on retention and successful platform adoption.