Technical Customer Success Manager (Italian)

At Fonio, a prominent provider of AI-driven communication tools for small and medium-sized businesses, the customer success team is essential in fostering long-term client relationships. The selected professional will act as the primary liaison for a specific group of Italian SMB clients, guiding them through the deployment and ongoing operation of AI communication solutions. The role requires establishing trust, resolving technical challenges, and uncovering additional ways to leverage AI technology for client benefit.

On a daily basis, the individual will engage with clients through calls and meetings, assist with initial setup, and optimize workflows to enhance value delivery. The ideal candidate will possess 2-5 years of experience in SaaS or B2B environments, with a solid understanding of APIs and troubleshooting error logs. Familiarity with automation tools like n8n or make.com is preferred. The position is based on-site in either Barcelona or Vienna, with an initial requirement to relocate to Vienna for a period of 1-2 months.

This full-time, on-premises role offers a competitive compensation package, including potential equity participation and equipment of choice. The company promotes a dynamic, ownership-oriented culture that encourages initiative and rapid growth. Candidates should be self-reliant, proactive, and comfortable working with CRM systems and data workflows. Fluency in Italian and strong English skills are essential.