Strategy and Operations, Customers

Decagon is a company specializing in conversational AI, helping major brands create personalized customer interactions across multiple channels. The Strategy and Operations team within the Customer department focuses on optimizing deployment and post-sales processes to ensure scalable, efficient customer delivery. The role involves working closely with various teams to standardize procedures, improve visibility, and support predictable growth, all while maintaining high-quality customer outcomes.

The position requires building and refining operational systems, establishing reporting routines, and partnering with sales and product teams to align on customer goals and readiness. The candidate will lead initiatives that reduce risks, increase launch predictability, and enhance overall customer satisfaction. This role demands strong cross-functional collaboration and the ability to operate effectively in a fast-paced environment.

Candidates should have over six years of experience in strategy, business operations, or related fields, with proven skills in diagnosing complex problems and influencing senior stakeholders. Experience in SaaS, enterprise software, or AI-related industries is preferred, along with a track record of building operational functions from the ground up or scaling them early on. The role is based in San Francisco and requires in-office presence, offering a competitive salary and benefits.