Director, Strategic Accounts - Toronto

Decagon is a company specializing in conversational AI platforms that enable brands to deliver personalized customer interactions across multiple channels. The team includes engineers and product specialists working on innovative AI solutions for large enterprises, aiming to redefine customer service experiences. The company values a fast-paced, results-oriented culture and is backed by prominent investors, emphasizing excellence and velocity in their work environment.

The role of Director of Strategic Accounts is a remote, full-time position focused on building and maintaining relationships with major clients. The person will develop strategies to secure key accounts, understand client needs, and collaborate with internal teams to deliver customized solutions. They will also forecast revenue, develop account plans, and provide feedback to influence product development and company direction.

Candidates should have over seven years of experience in enterprise sales, with a proven ability to grow revenue within complex accounts. Strong communication, negotiation, and business acumen are essential, along with the ability to speak confidently with senior executives. Experience in AI or customer support software is a plus. The role involves moderate travel and offers a competitive compensation package, including equity, with comprehensive benefits for full-time employees.