About the role
Decagon is a company specializing in conversational AI platforms that enable brands to deliver personalized customer experiences across multiple communication channels. The company works with major enterprises to deploy AI agents that enhance customer interactions, aiming to create faster, richer, and more meaningful support experiences. The team values innovation, speed, and a results-oriented approach, fostering a collaborative environment focused on technological excellence.
The role of a Staff Software Engineer in the Agent Product team involves taking full ownership of designing and deploying advanced AI agents capable of managing complex customer interactions. The engineer will work closely with clients from various industries, developing scalable solutions that improve customer retention and satisfaction. Daily tasks include building, testing, and iterating on AI models, integrating new technologies, and analyzing trends to enhance the platform.
Candidates should have over 8 years of software engineering experience, with strong skills in Python, Typescript, and asynchronous programming. Comfort with troubleshooting deep system issues and experience with multi-modal models are preferred. The position is hybrid, based in New York City, and offers a competitive salary range along with equity options. The company emphasizes a culture of execution, innovation, and continuous improvement.