About the role
At Vapi, a company specializing in voice AI technology that powers over a billion calls for major clients, the Solutions Engineer role is integral to bridging technical and sales teams. This position supports enterprise customers by guiding them through complex voice agent deployments using Vapi's highly configurable API. The role involves close collaboration with sales and product teams to tailor solutions and influence product development based on customer feedback.
Day-to-day responsibilities include ramping up on Vapi's architecture, building voice agents, leading technical discovery, and scoping integrations with telephony and CRM systems. The Solutions Engineer will prototype solutions alongside account executives and manage the technical aspects of enterprise sales cycles, from demos to production handoff. They also create reusable demos and documentation to streamline future engagements.
Candidates should have at least three years of experience in solutions or sales engineering, preferably in high-growth companies. Strong coding skills with REST APIs, Python or JavaScript, and familiarity with telephony or LLM applications are important. The role is hybrid, based in San Francisco or New York, and offers competitive salary, equity, comprehensive benefits, and a supportive culture with a focus on ownership and learning.