Solutions Architect, Voice - London

Decagon is a leader in developing conversational AI solutions that improve how brands interact with customers through voice, chat, email, and SMS. The London-based Solutions Architect - Voice will work directly with large organizations to implement AI-driven voice systems within their existing contact center setups. The focus is on creating solutions that are smooth, dependable, and compliant, ultimately enhancing customer satisfaction and operational productivity.

This role involves crafting tailored telephony integration plans, including establishing SIP connections and optimizing call flow management. The architect will serve as a technical consultant, translating complex telephony environments into practical deployment strategies and resolving technical issues at the network packet level. Close cooperation with sales, product development, and engineering teams is vital to develop scalable deployment frameworks and best practices.

Ideal candidates will have deep knowledge of major contact center platforms like Genesys, Amazon Connect, Cisco, or Google CCAI, along with a solid grasp of core telephony principles such as trunking, call transfer, and codecs. Practical experience working with communication platform APIs and infrastructure, such as Twilio or Telnyx, is highly desirable. The position is full-time and based in London, requiring engagement with a variety of stakeholders to deliver mission-critical voice solutions.