About the role
At Outset, a company revolutionizing user research with AI-powered interviews, the Senior Product Solutions Partner role is integral to their UK and European operations. The company serves major global enterprises and is rapidly growing, backed by significant venture funding. This position involves close collaboration with account directors, researchers, and teams across the US to support enterprise customers in leveraging AI-moderated research effectively.
Day-to-day responsibilities include consulting on study design, managing participant recruitment, and building strong relationships with panel partners. The role requires advising customers on platform use, troubleshooting, and creating best-practice content. The partner also gathers market insights to inform product and go-to-market strategies, while improving internal processes through automation and AI to enhance customer adoption and operational efficiency.
Candidates should have 3–5 years of experience in research operations or related fields, with hands-on recruitment expertise and client-facing skills. Autonomy, strong communication, organizational abilities, and quick software comprehension are essential. The role starts remotely but will transition to mostly onsite work in London, with additional European language skills considered a plus.