Global Account Manager - Consulting & Research Agencies

At Outset, a company revolutionizing user research with AI-powered interviews, the Global Account Manager role focuses on managing and expanding relationships with leading consulting and professional services firms worldwide. The company serves major enterprises like Microsoft and Uber, leveraging AI to deliver faster, qualitative insights. This position is part of the sales team and involves working closely with cross-functional groups to drive growth within a select portfolio of global consulting clients.

The role entails full commercial ownership of key accounts, including expansion, pricing, renewals, and cross-selling, with a significant seven-figure growth target. The manager will develop detailed global account plans, build multi-level relationships across firms, and convert project-based usage into firm-wide agreements. Collaboration with internal teams such as Sales Development, Research Operations, and Solutions Consultants is essential, alongside regular executive business reviews and complex contract negotiations.

Candidates should have over ten years of enterprise sales experience, including five years managing strategic global accounts, preferably within consulting or research agencies. Strong knowledge of consulting firm purchasing processes, proven success in account growth, and excellent relationship management skills are critical. The role requires operational discipline, executive presence, and willingness to travel regularly to client sites and the San Francisco headquarters. This hybrid full-time position supports remote work from locations like San Francisco and New York City.