Senior Customer Success Manager

At Gladia, a company specializing in audio AI infrastructure, the Customer Success team plays a vital role in ensuring clients derive maximum value from their API platform. The Senior Customer Success Manager will serve as the primary contact for strategic customers, guiding them through onboarding, integration, and ongoing adoption processes. The role involves close collaboration with sales, support, product, and engineering teams to foster long-term relationships and customer satisfaction.

Daily responsibilities include establishing effective customer success processes, managing the entire customer lifecycle, and proactively identifying early signs of churn. The manager will also gather customer feedback to influence product development and serve as a trusted advisor to technical and business stakeholders. The position requires a blend of technical understanding, organizational skills, and excellent communication, with work based in Paris on a hybrid schedule.

Candidates should have over four years of experience in customer success or technical account management, preferably with API or developer-facing products. Fluency in English is essential, and French is a plus. The role is full-time, contract, and offers a competitive salary range, health benefits, and flexible work arrangements, with the opportunity to work in a dynamic, innovative environment focused on conversational voice technology.