Senior Agent Product Manager

Decagon is a leading conversational AI platform that helps major brands create personalized customer interactions across multiple channels. The company works with large enterprises to transform their customer experience, moving beyond traditional support to faster, richer, and more meaningful conversations. The team values innovation, speed, and a commitment to delivering high-quality AI solutions that redefine how brands engage with their customers.

The Senior Agent Product Manager role is based on-site in Brazil and involves owning the end-to-end delivery and expansion of AI agents for large clients. The person will work closely with executive leadership, defining strategies, building solutions, and ensuring successful deployment of AI agents that address specific customer workflows and pain points. They will collaborate with cross-functional teams including engineers and sales to scale these solutions.

Candidates should have over six years of experience managing high-stakes projects and building trusted relationships with senior executives. A strong technical background is essential, along with the ability to understand AI agent design and communicate effectively with both technical and non-technical stakeholders. Fluency in Brazilian Portuguese is required, and experience in enterprise software or transformation programs at large organizations is a plus.