Senior Agent Product Manager

Decagon is a company specializing in conversational AI platforms that help brands deliver personalized customer experiences across multiple channels. The role is based in London and involves working directly with large enterprise clients to transform their customer interactions using AI agents. The team focuses on high-stakes, complex deployments that require customization and strategic planning, emphasizing a culture of velocity and excellence.

The Senior Agent Product Manager will lead the end-to-end delivery of AI solutions, working closely with C-suite executives and cross-functional teams. Daily tasks include defining roadmaps, designing AI agents, and ensuring successful adoption and expansion of solutions. The role demands a mix of technical understanding, strategic influence, and ownership of outcomes, with a focus on building scalable, reusable frameworks.

Candidates should have over six years of experience managing high-stakes projects and working with senior leadership in complex organizations. Strong technical skills, especially in AI and product design, are essential, along with the ability to operate in fast-paced, ambiguous environments. The position is full-time, on-site in London, and offers a competitive salary with benefits, including health coverage and retirement plans.