About the role
EdgeTier is a company that combines AI, automation, and human expertise to enhance customer service for high-volume B2C brands. The team focuses on transforming contact centers by embedding AI into customer interactions, aiming to deliver seamless and impactful experiences. The company’s innovative solutions help clients analyze and optimize every customer touchpoint, positioning EdgeTier as a leader in AI-driven customer support technology.
The role of a Senior Account Executive involves leading sales efforts to acquire new Mid-Market and Enterprise clients, primarily by engaging with customer support and operations leaders. The individual will manage the entire sales process, from prospecting to closing, with an emphasis on building relationships and understanding customer challenges. The position requires strategic thinking, credibility, and a proactive approach to developing new business opportunities.
This hybrid role is based in Dublin and involves working closely with marketing, solutions, and sales development teams. The ideal candidate will have over five years of experience in B2B SaaS sales, especially in complex solutions for larger organizations. They should be skilled in managing multi-stakeholder deals, demonstrating resilience, and building trust with senior decision-makers, including C-suite executives. The position offers an exciting chance to influence EdgeTier’s growth in a rapidly expanding AI customer service market.