About the role
Abridge, a healthcare AI company, is seeking a Revenue Operations Manager to support their Partner Experience teams, including Partner Success, Clinical Success, and Support. The role involves managing systems like Planhat and Zendesk, optimizing workflows, and providing data insights to improve partner engagement and retention. The team is composed of healthcare professionals, AI scientists, and engineers, working remotely from the US.
The manager will oversee the tech stack, refine operational processes, and develop dashboards for leadership to monitor key metrics such as partner health and revenue trends. They will collaborate closely with finance and cross-functional teams to align operations with company goals, ensuring seamless partner journeys from onboarding to renewal.
Candidates should have over five years of experience in SaaS revenue or customer success operations, with proficiency in tools like Salesforce, Zendesk, and BI platforms. Strong analytical skills, project management, and the ability to work with post-sale teams are essential. The role offers a remote work environment and a chance to contribute to innovative healthcare solutions.