About the role
Vonage, a prominent cloud communications provider, is seeking a Product Manager to join their Apps Business Unit, focusing on the Contact Center platform. This role is dedicated to managing communication channels that enable businesses to engage customers through multiple digital and voice mediums. The individual will be responsible for defining the strategic direction and development plans for channel setup, provisioning workflows, and compliance-related features to ensure a smooth and effective omnichannel experience.
The role involves overseeing the complete product lifecycle for channel configuration and administration, handling compliance processes such as 10DLC and toll-free number registrations, and improving voice number management functionalities. Collaboration with engineering, legal, compliance, and design teams is essential to deliver solutions that satisfy regulatory requirements and customer expectations. The Product Manager will also keep abreast of changes in the market and competitive landscape to maintain the platform's relevance and innovation.
Applicants should bring a minimum of four years in product management, with expertise in digital messaging platforms, compliance frameworks, and voice communication services. Effective communication and teamwork skills are crucial. The position is remote within Poland, ideally near Wrocław, and includes benefits like flexible time off, health insurance, and opportunities for professional growth. Experience with CCaaS or CPaaS technologies is considered a plus.