About the role
At Infinitus Systems, the Product Manager for Payor Agents will lead a critical product within the AI Hub platform that facilitates communication between healthcare payors, pharmacy benefit managers, and patients. This role focuses on improving access, affordability, and adherence to specialty therapies by automating and optimizing interactions that determine coverage, costs, and approvals. The team operates in a hybrid setting from the San Francisco office, working closely with cross-functional groups including engineering, data, operations, and customer success to enhance patient outcomes through AI-driven solutions.
Day-to-day responsibilities include owning the product strategy and roadmap, analyzing task-level data to identify failure points, and refining the logic that governs how payor agents interact via digital, automated, or live channels. The manager will also evaluate new data sources, engage directly with customers and prospects to understand needs, and collaborate with sales and operations to ensure successful product delivery and adoption. This role demands a balance of strategic vision and hands-on problem-solving to continuously improve reliability and effectiveness in a complex healthcare environment.
Candidates should bring over five years of product management experience with a proven track record of setting strategy and delivering results, preferably within healthcare sectors such as payors or specialty pharma. A detail-oriented approach with strong data analysis skills and comfort engaging with customers is essential. The role requires deep understanding of healthcare workflows and the ability to navigate the evolving payor and pharmacy benefit landscape to drive product success and patient impact.