About the role
Baseten is a rapidly growing AI platform company that supports innovative AI startups by providing infrastructure and developer tools. The IT/Support Operations Engineer will be a key member of the internal IT team, responsible for maintaining and improving the company's physical and digital IT environment. This role involves troubleshooting hardware and software issues, managing user accounts, and supporting office IT systems to ensure smooth daily operations.
The ideal candidate will have experience with macOS and Windows administration, automation tools, and IT infrastructure management. They will handle onboarding new employees, manage IT assets, and contribute to office buildouts and workflow automation. The role offers a hybrid work setting, primarily based in New York, with a focus on delivering excellent technical support and optimizing IT processes.
This position is full-time and contract, emphasizing hands-on problem solving, system administration, and proactive IT management. The role requires strong organizational and communication skills, with a passion for delivering high-quality support experiences. The company values diversity and offers comprehensive benefits, including health coverage, flexible PTO, and equity, fostering a collaborative environment for growth.