About the role
Abridge, a healthcare AI company, is seeking an IT Operations Specialist to support their San Francisco office and growing team. The role involves managing daily IT support, handling support requests, and developing automation workflows to improve operational efficiency. The team includes AI scientists, engineers, and healthcare professionals, working together to enhance clinical documentation and healthcare delivery through AI technology.
The ideal candidate will have 3-5 years of experience in IT support, strong troubleshooting skills, and experience with workflows and automation. They should be adept at managing SaaS applications, hardware, and workplace tech, with excellent communication skills. The role requires working onsite at least three days a week, with a focus on building scalable, agentic IT support processes.
This is a full-time, hybrid role based in San Francisco, with a focus on automating and streamlining IT operations. The position offers opportunities to work with AI ITSM platforms, support regulated healthcare environments, and develop innovative solutions for enterprise IT. Candidates should be proactive, organized, and interested in automation and evolving IT practices.