IT Automation Engineer

At Outset, a company revolutionizing research with AI-powered user interviews, the engineering team is focused on developing innovative solutions for enterprise clients. The IT Automation Engineer will be a key contributor, managing the company's macOS environment and automating IT workflows to support rapid growth. The role involves hands-on system administration, automations, and strategic planning to ensure a secure, efficient fleet of Apple devices.

This position requires deep expertise in macOS management, scripting, and automation tools like Jamf Pro and Apple Business Manager. The engineer will troubleshoot hardware and software issues, build secure automations using AI tooling, and collaborate with various teams to improve onboarding, security, and device lifecycle processes. The work is primarily onsite in San Francisco, emphasizing direct support and system management.

Candidates should have substantial experience in client platform management, strong scripting skills, and familiarity with enterprise collaboration tools like Slack, Google Workspace, and Rippling. The role demands high ownership, clear communication, and a customer-service mindset, with a focus on security, compliance, and operational excellence. The position is full-time and on-site, ideal for professionals eager to support a fast-growing, innovative environment.