About the role
Outset specializes in innovative research tools that leverage artificial intelligence to gather insights from users quickly and effectively. The company serves large corporations across various industries, helping them better understand their customers through advanced interview techniques. The Account Director will be a key player in maintaining strong relationships with major clients, ensuring they derive maximum benefit from the platform and fostering ongoing engagement.
The role involves working closely with clients to support their adoption of the company's solutions, identifying opportunities for expansion, and providing strategic guidance. The successful candidate will have a background in managing significant accounts within a SaaS or startup setting, demonstrating excellent communication skills and a data-driven approach. The position requires a mix of strategic planning and hands-on involvement, with some travel expected to meet clients and attend industry events.
This position offers a hybrid work environment based in either San Francisco or New York City, with a focus on building long-term partnerships and influencing product development through customer feedback. The role is designed for a seasoned professional who can navigate ambiguity, work collaboratively across teams, and take ownership of client success. It is a full-time role dedicated to supporting enterprise clients and expanding the company's market presence.