About the role
At HappyRobot, a company pioneering AI workforce infrastructure for enterprises, the Head of Customer Success leads the post-sale experience for major clients. This role involves managing relationships with strategic customers and building a scalable Customer Success team and systems. The company focuses on AI-driven operations in logistics and beyond, backed by prominent investors and operating remotely within the United States.
The position requires hands-on leadership in customer retention, expansion, and health metrics, acting as an executive sponsor for top accounts. The leader will develop playbooks, partner with sales and engineering teams, and ensure smooth customer onboarding and adoption. A background in logistics or supply chain is highly valued to effectively engage with complex enterprise operations and stakeholders at various levels.
Candidates should bring over a decade of customer-facing experience in B2B SaaS or tech, including team leadership and process development. Comfort with data analysis, technical concepts like APIs and AI, and a proactive ownership mindset are essential. Experience with AI or voice technologies and familiarity with logistics systems are advantageous. The role offers autonomy, a collaborative culture, and comprehensive benefits in a fast-growing startup environment.