About the role
At HappyRobot, a company pioneering AI workforce infrastructure for enterprises, the Customer Success Manager role is integral to supporting large-scale clients in maximizing the value of AI-driven operations. The company, backed by prominent investors and rooted in logistics and voice technology, offers a hybrid work environment in the United States. This position involves managing post-sale relationships and ensuring clients successfully deploy and expand AI solutions across their organizations.
The Customer Success Manager will oversee a portfolio of enterprise accounts, driving adoption and measurable outcomes by collaborating closely with engineers, strategists, and sales teams. Responsibilities include defining success metrics, conducting business reviews, identifying growth opportunities, and translating customer feedback into actionable insights for product development. The role demands strategic engagement rather than support, focusing on scaling AI operations within complex logistics environments.
Candidates should bring 4 to 7 years of experience in customer success or account management within B2B SaaS or technology sectors, preferably with logistics or supply chain expertise. Strong communication skills across operational and executive levels, data literacy, and technical curiosity about AI and integrations are essential. The company values ownership, craftsmanship, and a collaborative culture, offering competitive benefits and equity in a fast-growing startup.