About the role
At Clarion, the Head of Customer Success will lead the post-sales engagement with healthcare clients, focusing on building strong relationships and ensuring high satisfaction levels. The role involves managing strategic accounts, driving revenue growth through renewals and expansions, and acting as the main contact for escalations and operational issues. The team is based in NYC, and the role requires in-person collaboration to foster a cohesive work environment.
The candidate will be responsible for developing strategic roadmaps, identifying new opportunities, and tracking usage metrics to prevent account risks. They will coordinate with internal teams, including deployment engineers, to resolve technical challenges and optimize customer outcomes. The position demands a mix of strategic thinking, technical understanding, and excellent communication skills to translate complex concepts into business value.
Applicants should have over five years of experience in customer-facing roles within healthcare or B2B SaaS, with a proven record of managing revenue metrics and leading teams. The role requires comfort in engaging with senior stakeholders, understanding system architecture at a high level, and managing multiple workstreams efficiently. The position offers mentorship, equity, comprehensive benefits, and the chance to impact healthcare communication at scale.