About the role
Observe.ai develops intelligent customer service tools that utilize specialized AI agents capable of managing conversations, assisting support teams, and streamlining operational workflows. The company collaborates with hundreds of global brands across industries such as finance, healthcare, and retail, aiming to enhance customer satisfaction while lowering costs. The new role focuses on cultivating relationships with major global system integrators to expand the company's reach and impact.
The position requires establishing new alliances, designing collaborative go-to-market plans, and actively managing partner relationships. The individual will be responsible for creating operational frameworks, setting performance metrics, and ensuring the success of partnership initiatives through direct engagement and strategic planning. This role demands a proactive approach, with responsibilities including conducting meetings, delivering training, and developing joint sales strategies.
Ideal candidates will have extensive experience in forming and managing large-scale partner networks, especially with top-tier GSIs like Infosys or TCS. They should possess excellent communication skills, a strong ability to influence stakeholders at all levels, and a self-motivated work style. The role is based in Bengaluru, requiring close collaboration with internal teams and external partners to generate new business opportunities and revenue streams.