About the role
At Freed, a healthcare-focused AI company, the sales team supports the expansion of innovative products that assist clinicians by automating medical documentation. The company has rapidly grown since its inception, acquiring thousands of clinicians and expanding its product offerings with backing from major investors. The team works remotely across the U.S., emphasizing collaboration and a shared mission to improve healthcare experiences.
The role of a Group Account Manager involves managing a large portfolio of small healthcare practices, ensuring customer satisfaction, retention, and growth. The person will oversee the entire customer journey, from onboarding to renewal, and identify opportunities for upselling and product adoption. Success depends on proactive engagement, data-driven decision-making, and cross-team collaboration.
Candidates should have 5-8 years of experience in account management or customer success, preferably in SaaS, with a track record of managing high-volume SMB accounts. Strong communication, analytical skills, and the ability to operate independently in a fast-paced environment are essential. Familiarity with healthcare or AI tools is a plus, and the role is fully remote, offering competitive benefits and a chance to impact healthcare technology.