About the role
At Outset, a company revolutionizing user research with AI-powered interviews, the Global Account Manager role is pivotal within the sales team. The company serves major enterprises like Microsoft and Uber, aiming to disrupt the traditional research industry by offering faster, scalable qualitative insights. This position focuses on managing and expanding relationships with a select group of large global clients, including Amazon and Google, to establish Outset as the standard research tool across their organizations.
The role involves full commercial ownership of a small portfolio of strategic accounts, driving aggressive growth targets through expansion, cross-selling, and renewals. The manager will identify new buying centers within complex, multi-regional companies, build durable executive relationships, and coordinate a dedicated account team to execute strategies. Responsibilities include negotiating enterprise agreements, conducting business reviews, and maintaining detailed account plans to align global efforts and maximize revenue.
Candidates should bring over a decade of enterprise sales experience, with at least five years managing named global accounts in large, matrixed organizations. Success in exceeding seven-figure growth targets within existing accounts and strong executive presence are essential. The role demands operational discipline, strategic account planning, and the ability to lead cross-functional teams without direct authority. This is a remote, senior individual contributor position requiring high ownership and agility in a fast-paced startup environment.