About the role
Outset is a company revolutionizing user research through AI-powered interviews, serving major global enterprises with faster, qualitative insights. The role is within the newly formed Customer Experience (CX) sales team, focusing on selling Outset's CX solutions to enterprise clients. This position is based in San Francisco with a hybrid work model and is the first sales hire dedicated to this product line, offering a unique opportunity to shape the CX sales function from the ground up.
The Founding CX Solutions Account Executive will manage the entire sales funnel from discovery through to closing deals, working closely with prospects to understand their needs and tailor demos and pilots accordingly. They will collaborate with other sales team members when applicable and partner tightly with Product and Engineering teams to incorporate customer feedback into the product roadmap. The role demands ownership of pipeline management, forecasting, and commercial negotiations, ensuring smooth handoffs to Customer Success post-sale.
Candidates should have over six years of enterprise software sales experience, including at least two years focused on customer experience solutions. Familiarity with platforms like Medallia and Qualtrics, as well as technical skills related to data integrations and APIs, is essential. The ideal hire will have a founder’s mindset, capable of building processes and sales playbooks, and experience working with product teams to translate customer insights into strategic product development. Bonus skills include CRM and support platform integrations and scripting abilities.