About the role
Vapi is a company specializing in Voice AI technology that handles customer calls directly, avoiding transfers. They serve major clients like Amazon Ring and Intuit, and support a large developer community. The company has secured significant funding and aims to build impactful voice solutions. The engineering team plays a crucial role in maintaining and scaling their systems, especially in billing, fraud, and outbound telephony.
The role of Engineering Manager in Trust & Safety involves leading a team of engineers, focusing on system reliability, incident response, and team development. The manager will work closely with product partners to prioritize work, review architecture, and improve operational practices. The position balances hands-on technical work with people management, shaping how the team operates and scales.
Candidates should have proven management experience, technical expertise in scalable enterprise systems, and strong coding and architecture skills. Experience in billing, trust and safety, or telephony is a plus. The role is based in San Francisco with a hybrid work model, requiring collaboration with product teams and a focus on building reliable, scalable systems.