Enablement Program Manager

At Outset, a company revolutionizing user research with AI-powered interviews, the Enablement Program Manager role is integral to supporting the sales and go-to-market teams. This position focuses on creating and managing programs that keep teams informed and effective amid rapid product and market changes. The role involves collaborating across departments to ensure consistent, accessible knowledge and training materials for customer-facing staff.

The manager will design scalable enablement frameworks including onboarding, product launches, and ongoing training, ensuring new content integrates smoothly. Responsibilities include maintaining a comprehensive knowledge repository, delivering live and asynchronous training, and measuring program effectiveness through metrics like ramp time and certification completion. The role demands strong communication skills to simplify complex topics and foster adoption among sales and customer success teams.

Candidates should have over four years of experience owning enablement or learning programs, preferably in fast-paced startup environments. They must be highly organized, adept at cross-functional collaboration, and comfortable navigating ambiguity. Familiarity with B2B SaaS, AI products, and proficiency with AI tools for content creation and knowledge management are advantageous. The position is full-time and hybrid, based in San Francisco, reporting to the VP of Sales.