Director of Agent Product Management, Mid-Market Accounts

Assort Health is expanding its Deployment & Operations team in San Francisco, focusing on scaling its innovative healthcare AI solutions. The company has developed a conversational AI agent that improves patient interactions by maintaining context across multiple touchpoints, aiming to reduce administrative healthcare costs. The role involves leading teams that support mid-market clients, ensuring efficient launches, and optimizing agent performance to enhance patient care experiences.

The Director of Agent Product Management will oversee the onboarding, performance, and scaling of AI-powered agents for healthcare providers. Daily responsibilities include managing team growth, standardizing processes, and collaborating with product and engineering teams to turn customer requests into scalable features. The role requires a strong background in product or customer-facing roles, leadership experience, and familiarity with AI or contact center technologies.

Candidates should have 8-10 years of experience in consulting, investment banking, or tech, with a track record of managing teams through rapid growth. They need analytical skills to measure performance and capacity, and the ability to operate with ownership and speed in a high-paced environment. Healthcare experience, especially in patient access or scheduling, and familiarity with AI governance are considered advantageous. The position offers comprehensive benefits and a hybrid work setting.