Customer Value Manager - Ontario

At Tekion, the Customer Value Manager operates within the Customer Value Services team, focusing on building strategic relationships with automotive dealerships. The role involves understanding each dealer's business goals, translating platform data into value narratives, and ensuring long-term customer success. The manager acts as a key point of contact, aligning customer needs with Tekion’s cloud-native automotive platform to foster growth and retention.

The daily responsibilities include developing and executing tailored Customer Value Plans, leading outcome-driven Value Reviews, and partnering with product and support teams to identify opportunities for expansion. The role requires strong analytical skills to interpret data, assess dealer maturity, and communicate value effectively. The manager also monitors account health, manages risks, and supports renewal and growth strategies.

This position is remote, based in Canada, and involves collaborating across various internal teams to optimize customer outcomes. The ideal candidate has experience in SaaS customer management, excellent relationship-building skills, and the ability to operate in a fast-paced, evolving environment. The role emphasizes strategic thinking, data-driven decision making, and proactive engagement with dealership stakeholders.