About the role
At Siro, a company transforming field sales with AI-powered tools, the Customer Success Manager (CSM) plays a vital role in onboarding and supporting clients. The CSM acts as a trusted partner, guiding organizations through deploying Siro’s platform, which integrates with systems like Salesforce to analyze sales conversations and automate workflows. The role involves building strong relationships, training users, and ensuring the platform delivers measurable business outcomes.
The daily responsibilities include managing multiple stakeholders within medium to large organizations, providing tailored training, and driving product adoption. The CSM will develop technical expertise in large language models and collaborate with internal teams such as Solutions Engineering and Data Science to deepen enterprise value. Success in this role depends on excellent communication, project management, and a proactive, owner mentality to foster customer retention and growth.
This full-time position is based in New York City, with some travel required. Candidates should have at least two years of customer-facing experience in SaaS, consulting, or account management, demonstrating success in deploying software solutions and managing complex stakeholder relationships. The role offers an opportunity to influence business transformation through innovative AI applications and to work in a fast-paced, dynamic environment.