Business Operations, Growth

Decagon is a company specializing in conversational AI, serving major brands with personalized customer interaction solutions across multiple channels. The team focuses on transforming customer service experiences through faster, richer, and more meaningful conversations. The company values innovation, speed, and a results-oriented approach, and is backed by prominent investors. It maintains an in-office work environment with a strong emphasis on excellence and velocity.

The role is within the growth team, which connects sales, marketing, operations, and engineering to drive revenue. The person will lead projects from problem identification to deployment, focusing on building platforms and workflows that enhance sales and customer engagement. The work involves data analysis, tool development, and operational planning to support Decagon’s rapid expansion.

Candidates should have a quantitative background in computer science, data science, or related fields, with the ability to combine strategic thinking with technical execution. Experience in early-stage companies or product development is preferred. Knowledge of sales systems, workflow automation, and LLMs is a plus. The position is full-time and based in San Francisco or New York City, with an emphasis on building scalable solutions to accelerate growth.