About the role
Decagon is a company specializing in conversational AI, helping major brands create personalized customer interactions across multiple channels including voice, chat, and email. The Agent UX Designer will be part of the Customer Team, focusing on designing and improving AI-driven conversation experiences. The role involves working closely with clients and internal teams to enhance voice quality and develop scalable evaluation systems, ensuring high standards for natural and effective AI interactions.
The designer will advise on conversation design, evaluate voice interactions, and build frameworks for assessing performance. They will collaborate with engineering and product teams to implement improvements based on insights gathered from real-world deployments. The role requires a mix of research, design, and strategic thinking to shape the future of AI customer service solutions.
Candidates should have 3-5+ years of experience in voice or conversation design, with skills in creating evaluation rubrics and quality assurance processes. Strong communication skills and the ability to work in a fast-paced environment are essential. Fluency in additional languages and experience with speech synthesis tools are considered a plus. The position is full-time, based in San Francisco or New York City, with a focus on building innovative AI customer experiences.