Agent Deployment Engineer

Decagon is a company specializing in conversational AI platforms that enable brands to deliver personalized customer interactions across multiple channels. The team focuses on creating enterprise-grade AI agents that improve customer service experiences, working with major clients like financial services and health companies. The company values innovation, speed, and a results-oriented approach, fostering a collaborative environment where technical excellence is prioritized.

The role of an Agent Deployment Engineer involves managing the full lifecycle of AI agent deployment for key customers. Daily tasks include designing system architectures, developing core agent logic, and integrating with client systems such as CRMs and data pipelines. The engineer will also validate agent performance, troubleshoot issues, and ensure reliable operation at scale, working closely with both technical teams and customer stakeholders.

Candidates should have over five years of experience in technical customer-facing roles, with strong coding skills and familiarity with APIs and system integrations. The position requires clear communication with senior technical clients, the ability to work in fast-paced environments, and experience with AI or large language models is a plus. The work is onsite in Australia, and the role offers a competitive salary package along with comprehensive benefits.