Account Manager - New England

Mia Labs develops an AI-driven platform designed to enhance communication for automotive dealerships, ensuring they capture every lead and appointment without relying on voicemail. The role is part of the sales division and focuses on nurturing client relationships, guiding them through onboarding, and identifying opportunities to expand service subscriptions. The team emphasizes the importance of combining technical knowledge with excellent interpersonal skills to foster trust and long-term engagement.

The successful candidate will oversee the entire customer journey, from initial setup to ongoing support, including configuring workflows, resolving technical issues, and analyzing performance data with SQL and other tools. They will act as a knowledgeable resource on the product, assist with new feature rollouts, and provide training to optimize client outcomes. A solid grasp of dealership workflows, telephony systems, and CRM integrations is essential, along with the ability to communicate complex concepts clearly and effectively.

This full-time, remote position is based in the Boston area and requires 3-7 years of experience in roles that involve managing technical relationships with clients, such as customer success, solutions engineering, or technical account management. Familiarity with automotive systems, conversational AI, or automation tools is advantageous. The role offers competitive pay, benefits, and a flexible work environment tailored to support professional growth and work-life balance.