Voice AI is the use of artificial intelligence to understand, process, and generate human speech, enabling natural voice-based interactions between people and machines. It combines speech recognition, natural language understanding, large language models, and speech synthesis to automate conversations and voice-driven tasks.
Organizations use Voice AI to power customer support, sales, appointment scheduling, virtual receptionists, healthcare assistants, banking services, and other enterprise voice applications. It forms the foundation of modern conversational voice systems.