A Hallucination occurs when an AI model generates information that is incorrect, fabricated, or unsupported while presenting it as factual. Hallucinations are a known limitation of large language models.
Voice AI platforms reduce Hallucinations using Retrieval-Augmented Generation (RAG), grounding, guardrails, and knowledge base integrations. Minimizing hallucinations is essential for customer support, healthcare, finance, and other high-trust applications.