Yuma (YC W23)
AI support, sales, and social chat automation for ecommerce brands.
About Yuma (YC W23)
Yuma AI offers ecommerce brands AI agents that seamlessly automate support, sales, and social media interactions. Integrated with helpdesks and Shopify, Yuma helps increase automation rates, reduce response times, and save costs.
Features
- Automates up to 89% of conversations including tickets, social DMs, and pre-purchase questions
- Handles WISMO, returns, refunds, cancellations, and address edits end-to-end
- Connects to helpdesks like Gorgias, Zendesk, Kustomer, and support platforms like Shopify
- 75+ pre-built automation workflows
- Real-time carrier data and brand voice consistency across channels
- Continuous learning from support tickets for targeted improvements
Who Is It For?
- Ecommerce brands using Shopify
- Customer support teams seeking AI automation
- Marketing teams looking to enhance sales through AI
Use Cases
- Customer support ticket resolution
- Social media moderation and engagement
- Pre-sale customer inquiries and product Q&A
- Post-purchase and support-related automation
Automate ecommerce support, sales, and social chat with AI agents that grow revenue and improve response times.