Wattson Health

Wattson Health is an AI-driven platform that orchestrates patient access and engagement. It coordinates intake, referrals, forms, cancellations, and staff handoffs into booked visits, and directs follow-up, recall, recovery, and reactivation workflows with Pulse.

Features

• AI-driven patient access and engagement orchestration across voice, SMS, email, and web channels.
• Capture demand and route intake—calls, referrals, forms, and cancellations—to booked visits and staff handoffs.
• Pulse-based engagement to identify follow-up, recall, cancellation, and reactivation gaps after visits.
• Integrations with EHR/PM, telephony, contact center, eligibility, payments, and analytics via APIs, HL7/FHIR, and secure data exchange.
• Configurable workflow controls with escalation policies, routing rules, confidence thresholds, and staff queues.
• Security and governance: BAA support, encryption, role-based access, consent-aware configuration, and audit history.
• Unified, multi-channel workflows with the same access logic across voice, SMS, email, and web.
• Pricing: flat monthly plans starting at $499/month, with options to scale by locations, providers, systems, and workflow volume.
• Start with one high-volume workflow and expand to AI Patient Access and AI Patient Engagement as you prove impact.

Who Is It For?

• Access and engagement teams at specialty groups
• Private practices
• Health systems
• Telehealth and digital health organizations
• Pharmacies and ancillary care providers

Use Cases

• Missed-call capture and overflow management across after-hours demand
• Referral gaps closure and intake data collection
• Cancellations and rescheduling with automated staff handoffs
• Post-visit follow-up, recall, and reactivation outreach
• Multi-channel patient communications with consistent workflow logic across voice, SMS, email, and web

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