Valence AI

Valence AI provides real-time emotion analytics for voice conversations, helping teams understand how customers feel from their first sales conversation to every support call. It delivers an emotion AI infrastructure to analyze voices and improve agentic AI conversational fluency, enabling live coaching and emotionally aware voice agents. With Pulse API, teams can analyze emotions live during conversations or post-call to guide next actions and improve outcomes.

Features

• Real-time emotion detection from vocal tone and speech
• Live coaching prompts to guide agents during conversations
• Integrates with human or AI voice stacks to capture and analyze voice streams
• Classifies emotions in real time to drive empathetic responses
• Post-call analytics and insights to improve future interactions
• Empathetic, agentic AI capable of human-like tone and responsiveness

Who Is It For?

• Contact centers and customer support teams
• Sales and customer success teams
• Developers building voice agents and conversational AI

Use Cases

• Live emotion-driven next-best-action prompts
• Agent coaching and QA during conversations
• Post-call emotion analytics for coaching and product feedback
• Emotion-aware AI voice agents with natural, human-like interactions

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