Trace

Trace provides AI customer service agents for fintechs and banks that can securely take actions via APIs to resolve customer requests end-to-end. Beyond answering questions, Trace AI agents can perform actions like replacing a card or disputing a charge, delivering tailored responses over voice, chat, or email.

Features

• Completes tasks independently in the institution's internal systems via secure APIs, while providing real-time responses over voice, chat, or email.
• Multilingual support (including languages like Hindi, Turkish, and French) for flexible customer interactions.
• Secure, compliant handling: AI never accesses user info without explicit authentication; private data never leaves and can be hosted with your existing cloud provider.
• End-to-end resolution with fast responses: 0.2s Time to First Token, 95% First Contact Resolution, 24/7 availability.
• Actions-based automation: can perform tasks such as replacing cards, card applications, and fraud-related actions.
• Non-scripted, policy-aligned conversations: agents don’t go off-topic or defy company policies.

Who Is It For?

• Fintechs
• Banks
• Insurance providers

Use Cases

• Card replacement and other card-related actions (e.g., replacing a card)
• Disputing charges and handling fraud complaints
• Transaction tracking and status inquiries
• Card applications and product recommendations
• Identity verification and account lockouts

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