Symphony
AI-powered training, augmentation, and automation for insurance frontline teams.
About Symphony
Symphony provides AI-powered training, augmentation, and automation for frontline insurance teams. It blends custom roleplay training, live AI copilots, and automated workflows to speed proficiency and improve outcomes. With enterprise-grade security and data ownership, your information stays under your control.
Features
- AI-Powered Training: Custom roleplay simulations through voice, video, or text. Practice backend systems, customer interactions, and complex scenarios.
- Real-Time AI Augmentation: AI copilot offering instant product recommendations, insights from previous customer interactions, real-time negotiation tactics, and smart guidance on data entry, decisioning, and fraud detection.
- Automate Intelligent Workflows: Handle inbound and outbound calls, facts of loss capture, and trigger next steps automatically.
- Unmatched Customization & Deployment: Custom AI models trained on your data; flexible workflow configuration; white-label capabilities; integration with existing systems; lightning-fast deployment.
- Rapid Onboarding & Templates: Get up and running in days, not months, with pre-built insurance templates and a dedicated implementation team.
Who Is It For?
- Insurance carriers and TPAs seeking AI-powered frontline operations.
- Frontline adjusters, claims reps, underwriters, and sales teams.
- Training, operations, and IT leaders prioritizing customization, speed, and security.
Use Cases
- AI Training: Custom roleplay simulations through voice, video, or text to practice interactions and backend systems.
- AI Augmentation: Live AI copilot providing instant product recommendations, insights from previous interactions, real-time negotiation tips, and guidance on data entry, decisioning, and fraud detection.
- AI Automation: Handle inbound and outbound calls, facts of loss capture, and trigger next steps automatically.
- Outcomes: Measured improvements include 27% faster speed-to-proficiency, 17% uptick in 7-day close rates, 32% average loss payment improvement, and 97% rep satisfaction.