Relatient

Dash Voice AI is an AI-powered virtual agent built for healthcare organizations to automate inbound patient calls and appointment management. As part of the Dash patient access platform, it uses a unified rules-based scheduling engine to book, reschedule, cancel, and route appointments according to provider-specific preferences while integrating with EHR and practice management systems. Designed for healthcare, it provides 24/7 patient self-service with HITRUST, SOC 2, and HIPAA-compliant infrastructure.

Features

• 24/7 AI voice agent for patient calls and appointment management
• Automated appointment scheduling, rescheduling, cancellations, and confirmations
• Unified rules-based scheduling engine that follows provider, location, and visit-type rules
• Real-time updates to EHR and practice management systems
• Intelligent call routing based on patient intent and workflow
• Flexible booking via voice or secure text-based self-scheduling
• Scheduling safeguards to restrict changes for specific providers or appointment types
• Patient verification and multilingual support
• HITRUST, SOC 2, and HIPAA-compliant security
• Call history and patient context for seamless staff handoffs

Who Is It For?

• Hospitals and health systems managing high patient call volumes
• Medical practices seeking AI-powered appointment scheduling
• Healthcare call centers looking to reduce routine scheduling workload
• Organizations wanting provider rules-based scheduling automation
• Healthcare providers requiring secure, compliant voice AI integrated with existing EHR and practice management systems

Use Cases

• 24/7 patient appointment scheduling
• Appointment rescheduling and cancellations
• New patient booking and intake
• Intelligent call routing to departments or locations
• Patient verification and pre-visit assistance
• Overflow and after-hours call handling
• Voicemail deflection and automated request routing